Customer Service really sucks however… Customer Service really sucks however the products are good and priced pretty well if you can find a deal. Do not expect amazon support but your item should be fine. Using them for a few years now.

Best online store ever I have purchased many helicopters and drones never had a problem with the delivery never had a problem with any of the purchases that I bought I love this place

No customer service. Defective products They claim to sell pre-tested and flown helos. Mine was defective out of the box and the maiden flight resulted in a crash due to throttle problems. Warranty is now void. From the reviews I've read they are selling factory seconds or "repaired" returns. I tend to agree with that. Personally I'll buy my next one local from a reputable seller. These folks flat out don't give a damn and they don't have to.

They will ignore you so you can't return item Received my ordered, took forever, quality was below what I expected have been trying to return product now for 2 weeks. I have sent 6 emails and 10 calls so far. No one ever answers the phone and I have received only one email reply asking for pictures which I provided. Now they are ignoring my calls and emails so I cannot return product. Had to dispute charges with my credit card company. I would never do business with their company again. I have never had such a bad experience with a vendor before. I warn everyone DO NOT order from this company you will be ripped off

Bait and Switch? Offered good price on a RC helicopter, but did not deliver - it turns out it was out of stock. Nobody told me until I inquired myself. I asked for a similarly priced helicopter that was now available. The price had gone up they said. It could have been an innocent mistake. But I think good business would have done the switch and kept the customer happy. It could easily be called "bait and switch" too. Would not recommend shopping there, there are many other places, which makes XHELI's actions even more odd. Be careful though, it seems many also offer good deal but then you have to wait 15-20 days to get it.