No customer service. Defective products They claim to sell pre-tested and flown helos. Mine was defective out of the box and the maiden flight resulted in a crash due to throttle problems. Warranty is now void. From the reviews I've read they are selling factory seconds or "repaired" returns. I tend to agree with that. Personally I'll buy my next one local from a reputable seller. These folks flat out don't give a damn and they don't have to.

Best online store ever I have purchased many helicopters and drones never had a problem with the delivery never had a problem with any of the purchases that I bought I love this place

Bait and Switch? Offered good price on a RC helicopter, but did not deliver - it turns out it was out of stock. Nobody told me until I inquired myself. I asked for a similarly priced helicopter that was now available. The price had gone up they said. It could have been an innocent mistake. But I think good business would have done the switch and kept the customer happy. It could easily be called "bait and switch" too. Would not recommend shopping there, there are many other places, which makes XHELI's actions even more odd. Be careful though, it seems many also offer good deal but then you have to wait 15-20 days to get it.

NO way to correct their problem I got a good price, delivered promptly; BUT, the charger is 2 pin plug for use in Europe. Won't work here! I get no replies to emails (6) requesting assistance or exchange policy. When I call phone number it's either busy or no answer and I've tried everyday for a week. I saved a couple bucks; but, it's not worth it. I will NEVER buy anything from xHeli again and I'll tell everyone I know about them. They knew what they were sending wasn't useable in U.S.; they must have bought a bunch at a discounted wholesale price.

Unprofessional I have ordered a volitation 9053, removed it from the packaging. Tested to to If it works, and tail rotar does not work. I have called them ( from Canada, there is no 1-800 number ), and waited for 20 mins with no response. Emails do not get responded to either. Costs are mounting up in calls, and personal time. They have made my entry into this hobby, and any possible future purchases from them slim. I will spend my time posting my review.