Terrible Business Practices Do not under any conditions order from this company. People order online so they don’t have to talk to anyone it’s more convenient. Tried to order from Midway instead of Amazon. Had to have some “quality check” and would only talk to my husband! He is a construction worker and can’t just hop off a roof for some stupid quality check! Wokeness at its finest! Stay away from Midway USA!

Decline of a once good company. I have dealt with Midway USA for many years and the experiences have been good and bad over the years but in the recent year their attention to customer care and service has dropped drastically. Apparently, the company has become so large they feel they no longer have to worry about customer care. My most recent order was lost in shipping (10 days) and the shipper (UPS) provided a case number but stated the shipper had to initiate the search. When I contacted Midway with this info they refused to do so until an additional 14 days had passed. SO, I have to wait at least 3 weeks to start the process on my lost package. In the meantime, I had to find and purchase the items elsewhere due to a deadline I had.

DISHONEST, INCOMPETENT COMPANY!! This is a HORRENDOUS, DISHONEST COMPANY! They completely mangled a shipment of my order -- for the first time in my experience, their label apparentlty came off the box in shipment! -- they then misinformed me that the order had been delivered when, if fact, it had been delivered back to them (causing me to run around my neighborhood looking for it), and then once returned back to them they utterly refused to expedite reshipment or even to expedite my refund when I cancelled due to their incompetence! So at the end of the day MIDWAY USA will have held my money for about a month while never having PROPERLY shipped the product I purchased with those funds. STAY AWAY FROM THESE SHYSTERS. THIS IS NOT AN HONORABLE COMPANY. YOU HAVE BEEN WARNED!!!

Great customer service. I had some questions about shipping so I ended up placing my order the old fashioned way, with an operator. The guy who assisted me was very helpful and courteous. He took time to answer all of my questions and didn't make me feel rushed. It's nice when you can talk to a person and a company doesn't just push everything to their website. I will keep buying from Midway.

Multiple orders with no issues Multiple orders with no issues. I just started ordering from Midwayusa.com this year. Thus far I placed 4 small orders for parts, and the process has been flawless, and the shipping was faster than I'd expect. Packages arrived on or before they were promised. Disappointing to read others have had bad experiences, and I'm hoping those are anomalies. I'll update my review if anything changes.