Decline of a once good company. I have dealt with Midway USA for many years and the experiences have been good and bad over the years but in the recent year their attention to customer care and service has dropped drastically. Apparently, the company has become so large they feel they no longer have to worry about customer care. My most recent order was lost in shipping (10 days) and the shipper (UPS) provided a case number but stated the shipper had to initiate the search. When I contacted Midway with this info they refused to do so until an additional 14 days had passed. SO, I have to wait at least 3 weeks to start the process on my lost package. In the meantime, I had to find and purchase the items elsewhere due to a deadline I had.

I ordered on 1-11-2024 late at night… I ordered on 1-11-2024 late at night after hours, then on 1-12-2024 at 10:02 I get a text that my order was ready to ship. In this same email they offered a free frt starting 1-12-2024. I called them at 10:25am and Scott said I could not get it even if my package was in their warehouse as the order had cleared processing and was sorry for my inconvenance. So much for their customer service they advertise in their web sight

I had the same experience as AF user… I had the same experience as AF user below. 3/25 I placed an order for ammo. And on 4/1 I called a few times to ask different representatives. They first said my order was placed on hold because of quality check. Then I was was transferred like the AF was, and I talked to the lady as well and they said because of the nature of your product we are no longer able to do business with you. What does that even mean? And then the other times I called back in they kept saying we can only ship to the address and billing address on file, I am like cool what is the hold up then? My information is that on the billing and shipping. Please send? *confused*

I have purchased over the internet from… I have purchased over the internet from Midway and received orders in three days. I go through customer service and they yank me around. To almost 7 days, what is the difference between the internet and customer service. Through tracking it's still parked in Kansas City. I'm only a hour away.

Expensive shipping but cheap carrier Expensive shipping but cheap carrier. Sent to UPS who sent it to post office where I had to drive 10 miles to pick it up. Will never buy from Midway again.