Absolutely fast friendly service Absolutely fast friendly service. Bought the Henry H015T from Midway. Awesome price, really fast delivery to my FFL. Easy to use website when ordering. I will definitely use Midway again!!!

I ordered on 1-11-2024 late at night… I ordered on 1-11-2024 late at night after hours, then on 1-12-2024 at 10:02 I get a text that my order was ready to ship. In this same email they offered a free frt starting 1-12-2024. I called them at 10:25am and Scott said I could not get it even if my package was in their warehouse as the order had cleared processing and was sorry for my inconvenance. So much for their customer service they advertise in their web sight

Unfair business practice Unfair business practice. If you order two items and want to return 1, you must return both. No notice or disclosure of this until you try to return. Classic gotcha policy's. Quality of items like gunsmith tools is Chinese terrible. Soft low quality steel bits snap off. Many other better company's to choose from.

Decline of a once good company. I have dealt with Midway USA for many years and the experiences have been good and bad over the years but in the recent year their attention to customer care and service has dropped drastically. Apparently, the company has become so large they feel they no longer have to worry about customer care. My most recent order was lost in shipping (10 days) and the shipper (UPS) provided a case number but stated the shipper had to initiate the search. When I contacted Midway with this info they refused to do so until an additional 14 days had passed. SO, I have to wait at least 3 weeks to start the process on my lost package. In the meantime, I had to find and purchase the items elsewhere due to a deadline I had.

Ordered three items including Redding… Ordered three items including Redding Competition seating die, $147.00 for die alone. Received order 10 days later only to find a rusty, scratched die. Was it used? Shipped back for an exchange then called a week later. Part received but order not even processed yet. Requested refund. What a mistake to order from them. And they sold my e-ml address to Rise Armament.