Great customer service I ordered a 3 month subscription for my husbands birthday, and the first box was missing one of the included jigs. I emailed customer service and Kyle got back to me quickly to inform me that the specific jig was out of stock. He assured me that they will be sending a replacement as soon as possible. We are lookin forward to the next two boxes.

Lucky Tackle Box Saving The Day!! I have ordered boxes for co-workers for a few years now. When ordering this year, I made a mistake and selected the monthly subscription. I did not realize my mistake until I got an email my monthly box was shipping. I emailed and Kyle responded very promptly returned my email. He fixed my subscription and resolved the issue within minutes!! Christmas is stressful enough without me making it hard. Lucky Tackle Box (and Kyle) really care about customer service, and I am beyond thankful for them making my experience so easy!!

98% awesome! 98% awesome!! We loved the whole LTB experience but no longer makes sense for us maintain the account. It was a reoccurring gift to my son and he has tons of tackle and a job now. :) Bit of a miscommunication in the cancellation process but it was quickly resolved with a few email exchanges. It's a damn cool business model. :)

Great customer service There was some confusion with my order and I ended up subscribing twice. Customer service was really great and not only fixed the problem, but gave me a refund. My son loves his Lucky Tackle Box, definitely his favorite Christmas gift.

Bad experience Place an order and was supposed to ship within 7 days. Been a month now, haven't re ieved anything, can't track it cause my lo gin information isn't working and try to send password reset and that's not working. Messenger them and nothing, emailed and nothing. It's a joke company.