Absolutely fantastic customer service Absolutely fantastic customer service. If you have any questions at all, send an email to their support group and they will respond almost immediately. I had an empty box show up in the mail a few months ago and they took care of me by sending out a replacement. I have paused my subscription for the time being, but I will be back. Thank you so much!

Horrible customer service Horrible customer service, Ordered the professional package for both our boys and everytime only 1 package shows up. The response everytime is the problem in the shipping department. Hate to tell you but, the problem seems to be in the management department. Will never use this again and have spread the news in Canada not to use this company.

Bad experience Place an order and was supposed to ship within 7 days. Been a month now, haven't re ieved anything, can't track it cause my lo gin information isn't working and try to send password reset and that's not working. Messenger them and nothing, emailed and nothing. It's a joke company.

Excellent customer service quick to respond. Have been dealing with Kyle M. about my recent request to cancel my subscription. Over the course of the last few days he has been very helpful and quick to respond to my request for help. I feel like the desire to retain me as a customer was top priority for him. Gave me options and assured me that the IT department was working to fix the issues I was having. I am hopeful that the issues I was having will be resolved and I will remain a customer.

Great customer service There was some confusion with my order and I ended up subscribing twice. Customer service was really great and not only fixed the problem, but gave me a refund. My son loves his Lucky Tackle Box, definitely his favorite Christmas gift.