98% awesome! 98% awesome!! We loved the whole LTB experience but no longer makes sense for us maintain the account. It was a reoccurring gift to my son and he has tons of tackle and a job now. :) Bit of a miscommunication in the cancellation process but it was quickly resolved with a few email exchanges. It's a damn cool business model. :)

Resolving an issue I got the Bass xl package for my boyfriend and found out later that his sister bought him the same package for the same 3 months. I emailed and asked if something could be done so my bf didn’t receive duplicate packages. Kyle was very helpful/accommodating in resolving our issue!

Bad experience Place an order and was supposed to ship within 7 days. Been a month now, haven't re ieved anything, can't track it cause my lo gin information isn't working and try to send password reset and that's not working. Messenger them and nothing, emailed and nothing. It's a joke company.

Excellent customer service quick to respond. Have been dealing with Kyle M. about my recent request to cancel my subscription. Over the course of the last few days he has been very helpful and quick to respond to my request for help. I feel like the desire to retain me as a customer was top priority for him. Gave me options and assured me that the IT department was working to fix the issues I was having. I am hopeful that the issues I was having will be resolved and I will remain a customer.

No Customer Service, no way to cancel, products not as described As a new angler I wanted a way to get new gear and learn how to use it. Got the 1st box, there were multiple duplicate items, no fishing magazine and no instructions for YouTube video access as advertised on the site. Lures received also seem too large for targeted fish. Attempted to reset password with company website and despite several attempts did not receive any password reset link. I used the customer service email to try to reach them to cancel my account but got no response. Called my credit card company and blocked them from charging me and disputed charges for 2nd box since I was unable to reach them to cancel. No phone # available for merchant.