Forever Customer
GBGreat customer service I purchased the etched glass table plaque...I thought the etching would have done color to it...i was not happy because you could barely read the writing. On the other hand customer service was good
Graziano Casale
DEThey didn't check the wording There was a easy typo to spot, and they didn't check. Didn't offer any replacement neither
D. Maddox
GBGood customer service and quick turn around time I am a little disappointed with the Star Gazer trophies I received. The one that I have unpacked has a scratch (multiple lines) across the back of the silver star. At least the front of the silver star is not scratched. Where the trophy joins the base there is overflow of material on the base. Where the star joins the art glass it is rough and not smooth. Maybe a little better quality control before things are shipped. I have not looked at the second one I ordered but it will probably be the same. At the $300 mark for the two trophies it would be better if there were no boo boos. It would also be very nice if you could figure out some sort of presentation box for these trophies rather that pillow packing and cardboard box. Thanks.
Adam
GBThey made things right. The initial attention to detail was underwhelming when creating the proof particularly given that I provided the completed artwork. It is important to review closely the proofs they send to you before going to production. However, they were always very quick to correct and return the artwork and in the end the products I ordered looked amazing and I couldn't have been happier with the end results. And that is what matters. I expect to order from them again. Thank you FineAwards!
Forever Customer Meri
GBOverall a great experience Heather is a great account manager. She is always very helpful and responsive. We had a slight mix up with an order but she handled it very professionally. No complaints here.