I am so pumped up for my Sanrico… I am so pumped up for my Sanrico products, including the many I have yet to purchase! The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their product knowledge, and mostly, being helpful HUMANS!! Cant wait to route insane amounts of 45 deg miters...SPLINTER & HASSLE FREE! Thanks for doing biz right, Sanrico; i wish there were more like you!!!

Very Helpful, The folks at Sanrico have been very helpful! When an order seemed to disappear - after a slight hiccup, they investigated and then re-sent the order, which has now been delivered. The items themselves are of good quality; and will be very useful. I am impressed with their friendliness; and willingness to assist at every stage. More than happy and will definitely deal with them again.

Great customer service This company knows how to treat customers. I purchased a tool from Sanrio. Based on prior purchases I was told I was a member of Sanrico’s VIP club and entitled to a 10% discount. When I tried to claim the discount on a more recent purchase I did not know the correct discount code. When Sanrico became aware of my experience they volunteered to give me a refund of 10%. How many organizations do that.

Willing and able to assist Willing and able to assist, no questions asked!

Seems like another Chinese scam I placed my order for looking unique drill bit based on amazing advertisement placed on Pinterest. The one been received was different, does not work at all. I do consider it as another made in China scam. The problem is no customer service phone number does exist. They keep silence to my 3 every day complaints submitted through their website. There is no alternative way for contacting them. $30.00 is pretty much for a not working single drill bit. I want to get a full refund. This is my very negative experience ordering something made in China through Pinterest advertisement. ONLY after placing such feedback I've been contacted by their customer service rep ( he calls himself James) who offered me a full refund ( no return necessary) in exchange to editing my pretty negative feedback. I have agreed. So now I'm adding with 2 extra stars to my EXPERIENCE with Sanrico.com not for the product itself and not for the way how they sell it. James told me to use such a very specific drill I have to buy another special and expensive equipment to my drilling machine. It was not mentioned about on their Pinterest advertisement clip. That is why I called it initially a scam. Hey Sanrico , here is America and not everybody is dumb as you think. You have to be responsible for what you put in advertisement gear providing with honest and fullest information to American customers. You can cheat on your compatriots but here in States you have to follow the doing business rules.