I have purchased a number of tools in… I have purchased a number of tools in the past and their delivery and support is very efficient, I live in the UK. This time I enquired about the adaptability of the 'Power Sphere' to UK angle grinders. They sorted out the answer within a few hours, without any fuss and pointed me in the direction of the adapter. So, to coin a phrase, 'Job Done'.

Best service ever! On ordering a spherical carving bit, I was disappointed when it didn’t fit my Dewalt grinder. After contacting Sanrico’s customer service department, I discovered it was my mistake. I ordered the tool without the adapter. Sanrico said,” No problem, we will send you the adapter at no charge”. Wow! I will get all my carving needs at Sanrico! Thank you so much!

I am so pumped up for my Sanrico… I am so pumped up for my Sanrico products, including the many I have yet to purchase! The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their product knowledge, and mostly, being helpful HUMANS!! Cant wait to route insane amounts of 45 deg miters...SPLINTER & HASSLE FREE! Thanks for doing biz right, Sanrico; i wish there were more like you!!!

Eclectic collection of tools and… Eclectic collection of tools and products that may just be the one thing to manage a project or gnarly job! Recently I was getting one of those (cobalt drill bits) and pressed an up-sell offer button thinking I would get to see the details - alas, no, it promptly added it to my order, which I didn’t want as I still had plenty of that product at my shop. I contacted support and they agreed to cancel and refund that portion of the order. So cool products and excellent support.

I failed to see the mention of the… I failed to notice mention of the required adapter when I placed my order. Thus the product received was useless without it. I contacted the Sanrico service team about my dilemma. They responded right away and provided me an opportunity to purchase the needed part. It’s great doing business with entrepreneurs that provide a good product and also value “customer service”.