Just bought some router bits from… Just bought some router bits from Sanrico and I am quite impressed with their customer service. They obviously put the customer first. I received my tools in just under a week exceeding their timeline for delivery. I’m quite satisfied with the tools that I bought. I will definitely do business with them again (they have some very cool tools).

square drills I ordered the square drills and as another reviewer pointed out, they don't work without an adapter which Sanrico don't sell even though they use one on their promo video. Sanrico have now offered me a refund of the drill bits, which was kind of them. I would like to see them offer the missing adapter on their website, so that whole solutions can be bought.

Horrible company Horrible company. They have a product called BOXACY. I though it was for an actual wooden box, but they instead emailed me with a link to download instructions on how to build it myself. So my fault for being confused about the images. But I never clicked that link to download it. Once I realized it wasn't a physical box, I immediately emailed them for a refund as they can tell I never downloaded their instructions. Instead, they refused to respond to multiple emails, and wanted to just keep my money. Horrible behavior. As a company, if you know someone mistakenly purchased something, but never downloaded/used it, then you should issue a refund. It's no cost to do that.

Very Helpful, The folks at Sanrico have been very helpful! When an order seemed to disappear - after a slight hiccup, they investigated and then re-sent the order, which has now been delivered. The items themselves are of good quality; and will be very useful. I am impressed with their friendliness; and willingness to assist at every stage. More than happy and will definitely deal with them again.

Power Sphere I ordered the power sphere without looking at the whole website. (my mistake) The power sphere requires an adapter, as It is made in another country. I did not order it and was greatly disappointed. The customer service with this co. was wonderful and I will definitely order from them again. Customer service is the exception and the reason I will use this co. again Thank you customer service. Wilton Forbes