Will Never Use for Repairs Initial communication and shipping was very good. Estimate was reasonable and timely. However, it has been a month and still don't have my sunglasses. They don't answer the phone, they don't respond to their Chat Service, and they billed my credit card twice. I have logged into their system and can find no record of my repair. I would not use this company in the future, and do not recommend them for repairs. I have no idea about their sales.

ONE STAR IS TOO MANY ONE STAR IS TOO MANY TOTAL SCAM AND RUDE BEHAVIOR DONT FALL FOR IT- they like to say people are posting from their competitors. I am not a competitor I am a regular person trying to warn others to be aware of this companies practices so you don’t waste your time with these bozos

Vitaly Borker of EyeGlassesDepot.Com Arrested and Charged with Fraud Vitaly Borker, apparently IS the guy who owns and operates EyeGlassesDepot.com. He was arrested and charged last week. Again with fraud. Already convicted twice and jailed twice. Hopefully the third time will end his criminal career. Google ABC News "notorious-eyecare-fraudster-nabbed-3rd-time-fraud-charges"

Complain to NYC Dept of Consumer & Worker Protection I have had a very negative experience with this company similar to many other complaints/reviews I have read. After trying to deal (unsuccessfully) with the company I contacted the NYC Department of Consumer and Worker Protection and filed a complaint. The DCWP tried reaching out to eyeglasses depot with no success and because my complaint was the only one on this co with the department, I was told there wasn't anything they could do based on ONE complaint. So, I am asking that each and everyone who sees this and feel that they were scammed by this business will do the same. NYC DCWP contact information: DCWP Consumer Services, 42 Broadway, 9th Floor, New York, NY 10004 212-487-4110

Indicated they would replaced with… Indicated they would replaced with factory lenses and then sent wrong ones back. Worst customer service ever. Should not be in business with the way they deal with and handle their communication. Since...owner reached out and indicated they would replace the lenses to the manufactures specs. Need to mail them back and start the process over. Owner is being helpful in trying to correct the issue.