Scammers - BEWARE This company is a scam. Beware. If you choose not to send your glasses for repair they will hound you and threaten you for a $9.95 cancellation fee. They are continuing to harass me with phone calls and emails, and have threatened to send me to collections. They also have made a veiled threat regarding "all of your personal information." Search for other reviews before dealing with this company - I wish I would have. EDIT: I am not a competitor. Doxxing is harassment, and it's illegal under New York state law. Thanks for the hard proof that your hints about my "personal information" were an actual threat. I'm adding the screenshot to my growing file of evidence.

SCAMMMMMM Sent my oakleys here to be repaired and have not received ONE call or email back from them about anything. I then asked for my glasses back and they want me to PAY to have them shipped back. THIS PLACE IS A SCAM and I will probably never get my glasses back!!

Great company. Amazing service Eyeglasses Depot, the store in Brooklyn New York, is the only place I trust to repair my favorite glasses. I own several prescription eyeglasses, some of which I've had for over a decade because I like them so much. I have also purchased glasses from Eyeglasses Depot and it was an equally great experience. They always do things right.

Indicated they would replaced with… Indicated they would replaced with factory lenses and then sent wrong ones back. Worst customer service ever. Should not be in business with the way they deal with and handle their communication. Since...owner reached out and indicated they would replace the lenses to the manufactures specs. Need to mail them back and start the process over. Owner is being helpful in trying to correct the issue.

Will Never Use for Repairs Initial communication and shipping was very good. Estimate was reasonable and timely. However, it has been a month and still don't have my sunglasses. They don't answer the phone, they don't respond to their Chat Service, and they billed my credit card twice. I have logged into their system and can find no record of my repair. I would not use this company in the future, and do not recommend them for repairs. I have no idea about their sales.