I mashed my glasses i just received my broken glasses back from eyeglassdepot. i followed all instructions, sent them in after a representative checked my photograph of the broken temples, received notice that they had them and forwarded them to their repair people, and notice they were on their way back to me. i opened the little envelope contained them, put them on, and, wow just like new again thanks so much!

WHO IS RALPH?? NO STARS, none. Visited their web sight for INFORMATION ONLY. These people pre printed a shipping label with out any reply as to cost or even if they could repair. They ask for NO information about my glasses. Now I am being harassed to pay for a shipping label. They have not talked with me only electronic mail. Class action law suit being filed in Virginia. I intend to join in the litigation. Mean while intend to work with Federal agency as appropriate to stop this nonsense.

I found them on-line after trying to… I found them on-line after trying to find a local company. They responded immediately with a repair order number as well as a downloaded mail label, postage paid. They are unreal at follow-up; kept me in the loop. I even got my quote on a Sunday night.

Complain to NYC Dept of Consumer & Worker Protection I have had a very negative experience with this company similar to many other complaints/reviews I have read. After trying to deal (unsuccessfully) with the company I contacted the NYC Department of Consumer and Worker Protection and filed a complaint. The DCWP tried reaching out to eyeglasses depot with no success and because my complaint was the only one on this co with the department, I was told there wasn't anything they could do based on ONE complaint. So, I am asking that each and everyone who sees this and feel that they were scammed by this business will do the same. NYC DCWP contact information: DCWP Consumer Services, 42 Broadway, 9th Floor, New York, NY 10004 212-487-4110

Great company. Amazing service Eyeglasses Depot, the store in Brooklyn New York, is the only place I trust to repair my favorite glasses. I own several prescription eyeglasses, some of which I've had for over a decade because I like them so much. I have also purchased glasses from Eyeglasses Depot and it was an equally great experience. They always do things right.