WHO IS RALPH?? NO STARS, none. Visited their web sight for INFORMATION ONLY. These people pre printed a shipping label with out any reply as to cost or even if they could repair. They ask for NO information about my glasses. Now I am being harassed to pay for a shipping label. They have not talked with me only electronic mail. Class action law suit being filed in Virginia. I intend to join in the litigation. Mean while intend to work with Federal agency as appropriate to stop this nonsense.

Probably my fault for not researching… Probably my fault for not researching this company before sending my sunglasses to be repaired. But they are a total rip off. ($40 to replace one little screw) They do not give estimates before doing a repair then hold your glasses hostage until you pay up. Impossible to get anyone on the phone and do not return messages anyway either. There was no prepaid shipping label and keep texting my phone to let me know that the bill hasn't yet been paid. No kidding. Do not use this so called repair service!

Scammers - BEWARE This company is a scam. Beware. If you choose not to send your glasses for repair they will hound you and threaten you for a $9.95 cancellation fee. They are continuing to harass me with phone calls and emails, and have threatened to send me to collections. They also have made a veiled threat regarding "all of your personal information." Search for other reviews before dealing with this company - I wish I would have. EDIT: I am not a competitor. Doxxing is harassment, and it's illegal under New York state law. Thanks for the hard proof that your hints about my "personal information" were an actual threat. I'm adding the screenshot to my growing file of evidence.

Great company. Amazing service Eyeglasses Depot, the store in Brooklyn New York, is the only place I trust to repair my favorite glasses. I own several prescription eyeglasses, some of which I've had for over a decade because I like them so much. I have also purchased glasses from Eyeglasses Depot and it was an equally great experience. They always do things right.

I mashed my glasses i just received my broken glasses back from eyeglassdepot. i followed all instructions, sent them in after a representative checked my photograph of the broken temples, received notice that they had them and forwarded them to their repair people, and notice they were on their way back to me. i opened the little envelope contained them, put them on, and, wow just like new again thanks so much!