If I could leave NO stars If I could leave NO stars, I would. Sent 2 pairs of Ray Bans in to be fixed- after no communication on their part, they finally respond with this" Sorry for the delay, but NYC just blew up and we cannot get to our factory". After their harrassing emails, texts and phone calls, I told them where to shove it but not before I filed a claim with the BBB. Now they tell me they lost my glasses. Looking into further means to shut down this SCAM of a business.

I mashed my glasses i just received my broken glasses back from eyeglassdepot. i followed all instructions, sent them in after a representative checked my photograph of the broken temples, received notice that they had them and forwarded them to their repair people, and notice they were on their way back to me. i opened the little envelope contained them, put them on, and, wow just like new again thanks so much!

So far - Very good - Now lets see what happens.... So far, this company has been top notch. They immediately responded to my email saying the prepaid postage label was not attached to the confirmation email. when I say immediate, we are talking about 60 seconds. If the rest of the transaction goes like this, I will be very pleased. I will keep this review updated.

Will Never Use for Repairs Initial communication and shipping was very good. Estimate was reasonable and timely. However, it has been a month and still don't have my sunglasses. They don't answer the phone, they don't respond to their Chat Service, and they billed my credit card twice. I have logged into their system and can find no record of my repair. I would not use this company in the future, and do not recommend them for repairs. I have no idea about their sales.

Complain to NYC Dept of Consumer & Worker Protection I have had a very negative experience with this company similar to many other complaints/reviews I have read. After trying to deal (unsuccessfully) with the company I contacted the NYC Department of Consumer and Worker Protection and filed a complaint. The DCWP tried reaching out to eyeglasses depot with no success and because my complaint was the only one on this co with the department, I was told there wasn't anything they could do based on ONE complaint. So, I am asking that each and everyone who sees this and feel that they were scammed by this business will do the same. NYC DCWP contact information: DCWP Consumer Services, 42 Broadway, 9th Floor, New York, NY 10004 212-487-4110