I have now used Lensabl 3 times to… I have now used Lensabl 3 times to replace the lenses in my frames. Should have learned my lesson the first time. Every time I have had to send them back for a redo. In Lensabl's favor they did remake them. I have since found another company online that is better, faster and cheaper, so I will not be using lensabl again.

Customer service is good Customer service is good. The online virtual feature is great. However, the order status was very unclear after order was placed. I had to follow up with customer service twice to get the delivery schedule.

2 successful purchases I had 2 pairs of very expensive frames with prescriptions that were out of date. Lensabl filled the orders perfectly. New lenses are just right. Love my "new" glasses! Price and service excellent.

The glasses arrived in pristine… The glasses arrived in pristine condition and I love them. The process was overall simple, direct , and cost effective. I will say however the communication was heavily lacking as my frames arrived at the beginning of the month. And then I waited almost three weeks before I got any correspondence or updates. And when I DID get an update, I was that the process was done and the glasses were being shipped back to me. Why… set up the expectation that I would get step-by-step auto updates to only NOT do that. Three weeks is to me quite a long time of radio silence. Either change the expectation OR give the updates.

The process tracking needs improvement The process tracking needs improvement. There is a slot in the order viewing that shows what step of the process the glasses are in before completion but it does not update. The product was of quality but there was no confirmation until the day of shipment