101 days to get my new glasses 101 days from acknowledging receipt of my glasses to replacements arriving. Their website says about 2 weeks. Plus over 20 chases, getting Better Business Bureau involved, and a registered letter to their CEO. Woeful customer service. If I hadn't kept chasing I think I would still be sitting waiting for replacements.

I am delighted with my new lenses! I am delighted with my new lenses! I ordered 2 pair-one tinted, one clear. My vision is sharp and crystal clear with either. Uploading all my information was pretty straightforward and I got a quick response to the one question I had. Turn around time was very reasonable and I paid 1/2 the price for both pair that I was quoted for one locally. My vintage harlequin frames were treated with the utmost care and the two sturdy cases and eye glass care kits were a nice surprise. I could not be happier with my purchase. Excellent experience from start to finish.

Customer service is good Customer service is good. The online virtual feature is great. However, the order status was very unclear after order was placed. I had to follow up with customer service twice to get the delivery schedule.

A Pleasant Surprise I know it’s not much but I didn’t read the instructions for sending glasses — cases would not be returned. MINE WAS! Thank you!

Easy to order Easy to order, quick delivery, frames and lens look great!