Got sunglasses that weren’t the color I… Got sunglasses that weren’t the color I wanted. Requested to return via email. Was told once I sent them back on my own dime they’d refund my money minus a 5.95 restocking fee. I returned the sunglasses and never heard from them again despite multiple emails requesting my refund. Do not do business with this company. They will ghost you if you return an item for a refund and you have to pay to return it and pay a stupid restocking fee.

All in all All in all, I was very satisfied with Designer Optics. Would I use them again or recommend them? Yes, I would Their prices are very competitive in a very competitive field. I would really give them 4.5 stars but I can't do that. There were a couple of minor glitches, but very close to it.

Too much effort required to get it right I placed my order online and when it arrived, it was not correct. I ordered glasses and sunglasses and both had to be corrected. Once corrected, I love my glasses. I chose online ordering and uploaded my prescription thinking that would be easier but with this company it wasn't. I'm not sure why the representative I spoke to could not get it right. Love the product in the end but would not use this company again.

No glasses and lost approx. $500 No glasses and lost approx. $500 ($497). Placed my order before the end of 2023 using my leftover FSA balance. After multile inquires, finally told they do not have the frames and the manufacturer does not have them. The order was cancled, but as it is now 2024, I cannot use the FSA balance.

Slow shipping, good product I ordered two pairs of glasses for both of my girls who needed glasses. One we went with another company, and one we went with DesignerOptics, paying around the same price. The first place we went with delivered super quickly. However, the glasses didn't fit quite right and they were just okay. The ones from Designer Optics, which were these Betsey Johnson ones that my daughter picked out took quite a bit longer to ship, but they fit perfect, and the best part is that there's an extra set of lenses that were included with the order. Which for a 5-year old is probably the best thing ever. So now we're going to re-order my other daughter's glasses with Designer Optics. So I would say shipping is significantly longer (looking at like 3 weeks at least), but when they do arrive, they're very good quality. I would definitely recommend shopping for kids' glasses here.