Shady Buisness, Buy Elsewhere Not only did it take ages for the delivery to get here, but I wrote to return since the glasses they sent me were too large. I then inspected them again since I’ve had no response to try to like them- and upon further infection the glasses are not fully in the frames. They have been tried on and they put back into the case as I wrote to them that moment. Designer Optics knowingly sent broken glasses, and are not responding to emails. Extremely frustrating and sad I have to result to trust pilot to let people know this business is extremely shady. If someone wants to make this right my order number is #SY637231 - now let’s do the damn thang.

Definitely a contender for value Designer Specs! Everything great except for the free shipping was just a little too long. Otherwise very happy for the product and overall process. Would purchase again, especially if they have sales/discounts etc!

Horrible Experience - do not use! My shipment never arrived even though UPS said they delivered it. After contacting UPS, they advised me that the sender would have to file a claim since they initiated the shipment. The company then refused to reach out to UPS to file a claim because I did not purchase the $18 shipment protection.

I placed my order on a Wednesday and… I placed my order on a Wednesday and paid the extra postage for 2-day UPS delivery. Didn’t receive them until Tuesday the following week. Called customer service and they credited the extra postage fee. Sunglasses showed up and are very nice quality. Overall experience is great from the virtual try-on to ease in ordering. Will definitely buy from them again.

Never Received When placing my order, the website said 1-3 business days for processing and 5-7 business days for shipping. It has been a month since I placed my order and customer support can't even tell me if the manufacturer has shipped the frames to them, much less how long it will be until I receive the glasses. The only good thing I can say is that my refund was issued promptly when requested. Update based on seller response: The only emails I received were vague responses to my inquiries essentially saying they didn’t know when they would get them and thanks for my patience… that went on for weeks with no actual updates provided.