My eye test experience Very friendly staff made me feel at ease chatting to staff I had things in common great selection of glasses at good prices I always go to boots

The staff at the store were wonderful The staff at the store were wonderful, really friendly and made me and my baby who I was unable to leave elsewhere feel really welcome. Noting was too much trouble. Even down to helping me pick a pair of glasses at a reasonable price. Jen, Harvey and Rob were fab!

Appalling customer service This was the first time I had a rye test at Boots Opticians and it was absolutely an appalling experience. I visited Boots Opticians at Shouthside shopping centre at Wandsworth. I felt it was like a factory going and being rushed throughout separate stages. They make you feel that you’re expecting to buy glasses after you’re done and most importantly they don’t give your eye prescription, which you’ve just paid for. Instead, you’d need to phone, email, and phone again for them to send it to you. Not impressed!

Excellent Experience Had my 2 yearly eye test at Boots Bolton yesterday and couldn’t be happier. It was easy to book my appointment on line, the appointment was on time, all the staff were friendly and helpful and nothing was too much trouble. The optician spent time explaining the results of my eye test and answered all my questions and the assistant that helped me select my new glasses was patient, friendly and extremely helpful. There was a great selection of frames and a very good offer available. I would definitely recommend Boots opticians and would like to say thank you to Abdul and Matthew.

Customer Service I have purchased a number of glasses from Handforth Dean, Wilmslow store. I had a problem with my new frames and Daniel and Dale spent time in trying to correct the frames so that my nose was no longer being rubbed. If the problem persists I am to return in a week to choose another frame.