Terrible customer service Terrible customer service. They don’t acknowledge customer’s when they come in store even when I was the only customer. Ran my insurance informations without a purchase. This prevented me from getting eye glasses from another store. When I ask them about this they said it was self explanatory, I should’ve known. Bad practices assume customers know their policies.

The glasses are great The glasses are great. Frames are nice and prescription is accurate.

BELOW SUBPAR CUSTOMER SERVICE I've always used TargetOptical and never had any issues until recently. I decided to start wearing contacts more than my glasses, so I ordered what I normally wear (which was already in the system) and the shipping was 2-day air. Order was presumably lost, okay, no problem, ordered a replacement. The process is outdated and is not conducive to retaining customer loyalty. It should not take 10+ days to receive anything. Aside from that, customer service is below subpar. They expect you to just go with whatever they say BUT WE CAN'T SEE WITHOUT OUR GLASSES OR CONTACTS and this should be treated with urgency! TARGET OPTICAL DO BETTER & please keep the copied + pasted response. DO NOT ORDER ONLINE, JUST DON'T USE TARGET OPTICAL.

The person I dealt with online knew… The person I dealt with online knew what they were doing was very efficient. Just made my online experience very nice.

Ordering online was great The online experience is pretty great if you know what type and style of glasses you already want. There is a filter option to choose. If you don’t know what type and style you want, I would recommend going in to the store to try on frames. The online experience was super easy and I loved that you could link your insurance and see how much you would pay. Shipping was fast compared to my regular eye doctor. I picked up in store and it was very pleasant. I would highly recommend Target Optical.