Service in store was ok Service in store was ok, no complaints personnel was very nice. Problem I have is when checking online status seems to never change, only says being processed.

BELOW SUBPAR CUSTOMER SERVICE I've always used TargetOptical and never had any issues until recently. I decided to start wearing contacts more than my glasses, so I ordered what I normally wear (which was already in the system) and the shipping was 2-day air. Order was presumably lost, okay, no problem, ordered a replacement. The process is outdated and is not conducive to retaining customer loyalty. It should not take 10+ days to receive anything. Aside from that, customer service is below subpar. They expect you to just go with whatever they say BUT WE CAN'T SEE WITHOUT OUR GLASSES OR CONTACTS and this should be treated with urgency! TARGET OPTICAL DO BETTER & please keep the copied + pasted response. DO NOT ORDER ONLINE, JUST DON'T USE TARGET OPTICAL.

SHIPPED FROM CHINA, ZERO COMMUNICATION, NO ITEM RECIEVED ZERO COMMUNICATION. GLASSES SENT TO WRONG STATE . NEVER RECIEVED RAYBAN META GLASSES. WAITED A MONTH. SHIPPED FROM CHINA

Ordering online was great The online experience is pretty great if you know what type and style of glasses you already want. There is a filter option to choose. If you don’t know what type and style you want, I would recommend going in to the store to try on frames. The online experience was super easy and I loved that you could link your insurance and see how much you would pay. Shipping was fast compared to my regular eye doctor. I picked up in store and it was very pleasant. I would highly recommend Target Optical.

Order to store Order to store, no help from optical had to go customer service for help. Optical didn't offer to adjust the glass. 1st and last time ordering.