I bought a pair of Quest boots from… I bought a pair of Quest boots from Kuru about two years ago. The stitching on the uppers failed about the third time I wore them. The company sent me new pair under the warranty and told me to keep the first pair. I repaired the stitching myself an saved the second pair for later use. Eventually after about 6 months the stitching in the first pair failed completely although there was no discernible wear to the soles. I started wearing the second pair and within about 6 months or so the stitching started to fail again eventually completely. These boots were not inexpensive but they are of extremely poor quality. Camilla at Kuru could do nothing to make this right. I have a pair of American made hiking boots that I have had for twenty years . The soles are badly worn but not a single stitch has failed. These, unfortunately are of cheap Chinese construction.

Best Customer Service I purchased my Kuru back in 2021, and at that time I was disappointed with the purchase, so I raised my concerns. At that time for whatever reason the case was not given much attention. But to my surprise in Aug of 2023, I got a call from Kuru associate Annette stating they really want to make things right by offering me a pair of shoes of my choice. I was really surprised by the gesture and honestly, I felt that this company is truly looking into all their surveys. I am truly impressed, and I am looking forward to my new shoes. Thank you!

Package lost Package lost. Transferred three times to finally be told that I’d have to file a claim with UPS which could take 1 - 7 days as they considered the package lost (already had been waiting for delivery for 2 weeks at this point). Asked for expedited pair of slippers to be sent in place of lost package and was told this was not possible. Again redirected to UPS for claim filing. Went ahead and disputed charge with my credit card company. Will never buy from Kuru again.

Great customer service Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!

Kurucanada.com is a fraudulent website Kurucanada.com is a fraudulent website. Do not purchase from them. I made the mistake of purchasing a pair of shoes and immediately was suspicious so I reached out to Kuru in the USA and they told me they are not affiliated with this Canadian website and to contact my credit card company asap!!!