Very disappointing and exhausting experience!! I am in Australia In ordered 2 pairs of shoes a pair of sandals and a pair of socks I waited and waited and kept emailing no replies eventually get my package delivered notification look all around house nothing go to post box there is a small box containing sunglasses? Then took 10 days of emails before anyone responded I asked to reorder only to be told there are no shoes?? Then said I could keep the sunglasses and receive a 40% refund or return the item for a full refund! Customer service is appalling and exhausting! So can’t review the actual shoes only the company. I don’t see why I have to send a pair of sunglasses back to get my refund none of this is my fault I won’t be paying postage. And they locked my account so I couldn’t access for proof of order

If you are ordering in Canada, you will get nailed with an exorbitant duty fee! Horrendous. I was hit with an $87 charge on top of the already expensive shoes I ordered because KURU does nothing to address customs and duty fees for their customers. They don't make this clear during checkout and know you're just going to get nailed with this fee when it arrives, and they do not provide any cooperation to cover fees or reimburse. They are intentionally misleading and do not provide this information during checkout. I love these shoes and used to recommend these to everyone I know but this is the last time I will ever order from here.

Too hard of a footbed, uncomfortable & unyielding on cement floors The shoes feel and look of good quality materials. I found the break-in period did nothing to help with my plantar fasciitis. It was since day one I found the footbed hard and unyielding. I work on cement floors all day and could never get past a 1/2 shift before needing to swap out and wear a different pair of shoes. I ordered prior to changing my position from office to sales floor so by the time I got through the break in period it was past 45 days and KURU wouldn't refund even though the shoes are nearly new. This is the 2nd time I gave Kuru a try and will not bother with this brand again.

Incorrect shipping policy and long waits for service I ordered a pair of sandals with expedited shipping, and 3 days later, checked the order and it hadn't shipped. I tried online chat and it was not working. So after a 30 minute hold on the phone, i spoke to a customer service rep who told me that the shoes are not going to be shipped expedited because of some issue with the warehouse or location. Why I had to call to find this out is unacceptable service for the year 2024, for shoes that cost $150+. I cancelled the order altogether since the shoes wont arrive in time for my trip, and I will have to seek out a different brand. The rep I spoke to was nice, but the organization itself needs a lot of work.

Kurucanada.com is a fraudulent website Kurucanada.com is a fraudulent website. Do not purchase from them. I made the mistake of purchasing a pair of shoes and immediately was suspicious so I reached out to Kuru in the USA and they told me they are not affiliated with this Canadian website and to contact my credit card company asap!!!