Absolutely awful experience Absolutely awful experience. First off, they employ deceptive tricks to get you to purchase their shipping insurance product. It was preselected to opt out rather than opt in and was in no way apparent that the selection was preselected. The cost was only $6 but it feels very unethical the way they handle it. If they feel like it is such a benefit to customers than build it into your price or make it opt in only and you’ll see how few customers truly value this option. Second, it wasn’t until several days after my order was placed did they tell me my selection was unavailable leaving me to scramble for an alternative. Very unsatisfied with this company.

If you are ordering in Canada, you will get nailed with an exorbitant duty fee! Horrendous. I was hit with an $87 charge on top of the already expensive shoes I ordered because KURU does nothing to address customs and duty fees for their customers. They don't make this clear during checkout and know you're just going to get nailed with this fee when it arrives, and they do not provide any cooperation to cover fees or reimburse. They are intentionally misleading and do not provide this information during checkout. I love these shoes and used to recommend these to everyone I know but this is the last time I will ever order from here.

Great customer service Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!

Best Customer Service I purchased my Kuru back in 2021, and at that time I was disappointed with the purchase, so I raised my concerns. At that time for whatever reason the case was not given much attention. But to my surprise in Aug of 2023, I got a call from Kuru associate Annette stating they really want to make things right by offering me a pair of shoes of my choice. I was really surprised by the gesture and honestly, I felt that this company is truly looking into all their surveys. I am truly impressed, and I am looking forward to my new shoes. Thank you!

Decent show for restaurant kitchen… Decent show for restaurant kitchen floors, problem is the shoe laces go past my knees that long I called to say why did they send boot laces? That’s the only laces we have, I said really I have to triple tie them..said they would send shorter ones never did. Crappy customer service we will advice production,boohoo