Decent show for restaurant kitchen… Decent show for restaurant kitchen floors, problem is the shoe laces go past my knees that long I called to say why did they send boot laces? That’s the only laces we have, I said really I have to triple tie them..said they would send shorter ones never did. Crappy customer service we will advice production,boohoo

Great customer service Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!

Kurucanada.com is a fraudulent website Kurucanada.com is a fraudulent website. Do not purchase from them. I made the mistake of purchasing a pair of shoes and immediately was suspicious so I reached out to Kuru in the USA and they told me they are not affiliated with this Canadian website and to contact my credit card company asap!!!

Won't contact you back?! Have gone WAY downhill! Their change to the shoe design unfortunately made the Roam shoes go from fitting me perfectly to NOT AT ALL. They're just for wide feet now & are super awkward. But the main thing is that despite them saying they have free returns & exchanges, it took a few day to get an email with an RMA. BUT, they didn't even bother to attach a shipping label (which their site seems to indicate they'll do) or to include a return address so I could ship it on my own. It's been 6 days now since I've emailed them multiple times and tried to chat with them during live hours and I have gotten NO RESPONSE!

So misleading I ordered some shoes for a trip, with enough time built in to break them in first. I paid for expedited shipping so I expected them quickly. When I had not received notification of shipping by EOD of the business day they should have shipped, I called to see if my order could be cancelled. She said it would be. However, she failed to tell me that the shoes had already shipped and I would still be charged for the expedited shipping. It arrived in my city and was sent back to the retailer. If I had known it had shipped and I would still be charged shipping, I would have at least tried them on. Frustrating waste of $30.