Too hard of a footbed, uncomfortable & unyielding on cement floors The shoes feel and look of good quality materials. I found the break-in period did nothing to help with my plantar fasciitis. It was since day one I found the footbed hard and unyielding. I work on cement floors all day and could never get past a 1/2 shift before needing to swap out and wear a different pair of shoes. I ordered prior to changing my position from office to sales floor so by the time I got through the break in period it was past 45 days and KURU wouldn't refund even though the shoes are nearly new. This is the 2nd time I gave Kuru a try and will not bother with this brand again.

honest real warranty purchased a pair of shoes and they did not work for my wife didn't think I would get a refund put Caren made it right thank you in todays world its hard to find a honest company thank you

Won't contact you back?! Have gone WAY downhill! Their change to the shoe design unfortunately made the Roam shoes go from fitting me perfectly to NOT AT ALL. They're just for wide feet now & are super awkward. But the main thing is that despite them saying they have free returns & exchanges, it took a few day to get an email with an RMA. BUT, they didn't even bother to attach a shipping label (which their site seems to indicate they'll do) or to include a return address so I could ship it on my own. It's been 6 days now since I've emailed them multiple times and tried to chat with them during live hours and I have gotten NO RESPONSE!

Package lost Package lost. Transferred three times to finally be told that I’d have to file a claim with UPS which could take 1 - 7 days as they considered the package lost (already had been waiting for delivery for 2 weeks at this point). Asked for expedited pair of slippers to be sent in place of lost package and was told this was not possible. Again redirected to UPS for claim filing. Went ahead and disputed charge with my credit card company. Will never buy from Kuru again.

So misleading I ordered some shoes for a trip, with enough time built in to break them in first. I paid for expedited shipping so I expected them quickly. When I had not received notification of shipping by EOD of the business day they should have shipped, I called to see if my order could be cancelled. She said it would be. However, she failed to tell me that the shoes had already shipped and I would still be charged for the expedited shipping. It arrived in my city and was sent back to the retailer. If I had known it had shipped and I would still be charged shipping, I would have at least tried them on. Frustrating waste of $30.