don't order if you are Canadian Like many others I fell for Kuru's advertisement where a little canadian flag pops up. I have dealt with other american companies where this means that it includes the appropriate taxes etc. I fell for the titles of easy exchange, returns. If you read the find print this is not true if you are not in the US. Felt like false advertisement. I am returning the shoes without trying them on. I now will have to pay for the return AND Then fill out a bunch of forms to get the tax and customs duty that I paid.

Kurucanada.com is a fraudulent website Kurucanada.com is a fraudulent website. Do not purchase from them. I made the mistake of purchasing a pair of shoes and immediately was suspicious so I reached out to Kuru in the USA and they told me they are not affiliated with this Canadian website and to contact my credit card company asap!!!

Won't contact you back?! Have gone WAY downhill! Their change to the shoe design unfortunately made the Roam shoes go from fitting me perfectly to NOT AT ALL. They're just for wide feet now & are super awkward. But the main thing is that despite them saying they have free returns & exchanges, it took a few day to get an email with an RMA. BUT, they didn't even bother to attach a shipping label (which their site seems to indicate they'll do) or to include a return address so I could ship it on my own. It's been 6 days now since I've emailed them multiple times and tried to chat with them during live hours and I have gotten NO RESPONSE!

Very disappointing and exhausting experience!! I am in Australia In ordered 2 pairs of shoes a pair of sandals and a pair of socks I waited and waited and kept emailing no replies eventually get my package delivered notification look all around house nothing go to post box there is a small box containing sunglasses? Then took 10 days of emails before anyone responded I asked to reorder only to be told there are no shoes?? Then said I could keep the sunglasses and receive a 40% refund or return the item for a full refund! Customer service is appalling and exhausting! So can’t review the actual shoes only the company. I don’t see why I have to send a pair of sunglasses back to get my refund none of this is my fault I won’t be paying postage. And they locked my account so I couldn’t access for proof of order

Don't buy if you're outside of the U.S. The boots so far seem nice, but I just paid almost a hundred bucks extra on brokerage fees on top of their $19 shipping fee. FedEx says the product originated in China hence the huge fee. I have bought online from several other U.S. companies whose products are manufactured elsewhere but have never been charged brokerage fees like that! The boots were only $175, the shipping was $114. I contacted the company they said there was nothing they can do and offered me $20 off my next purchase. They obviously are aware of this problem but don't bother to warn international customers. Poor customer service and business practices!