They didnt send an e-mail to say when… They didnt send an e-mail to say when the chair was going to be despatched,had to go on the company chat room to get a sales person to get someone to contact me. The delivery driver did phone 30 min before delivery which was good, allowing me to come away from work,but the wrong height chair was delivered 21 inch instead of the ordered 19,so had to wait for it to be collected and altered,came back 2 days later on courier who said delivery 11-12,turned up 1.50pm. So not very happy with service,will not be recommending to others.

Comfortable and exteremly well made chair and footstool The website for Homecare chairs is easy to navigate, couldn't decide on material, ordered swatches (arrived within 24 hours). Ordered chair and foot stool, found the customer services very helpful. Chair and footstool well made and the attention to detail is excellent. Arrived on time, delivered by Homecare chairs. I've had my chair and footstool for two weeks, the support to your back and hips are amazing(make sure you order the right size). Very pleased with my purchase would highly recommend.

Good Customer service lacking The chair looks good and seems comfortable. However, I believe their customer service could be a lot better. An email was ignored, call-back didn't happen and kept holding on too long when I rang. In my delivery instructions I asked for driver to ring me approx. 1 hour away so I could be at the nursing home when it arrived. Having received bad customer service I suspected this wouldn't happen so I went over and waited and yes I was right the driver didn't ring me. I detected a bit of an 'attitude' from them in my dealings. At no point did I feel like a valued customer.

Great quality, super service We are very pleased with the quality. It’s exactly as pictured on the website we ordered from. The fabric is lovely. It arrived in tip top condition, brilliantly packaged. My husband is delighted to have a comfortable stylish chair that fits his tall broad frame. Very impressed with service given order made during Covid19 lockdown. Thank You!

Order process okay however delivery… Order process okay however delivery details were not great. Tracking poor and had to call a few times to get info. No advance notice of delivery slot received so just by luck I was home when delivery arrived. Love the chair though it’s perfect for my son and quality appears very good.