Good Customer service lacking The chair looks good and seems comfortable. However, I believe their customer service could be a lot better. An email was ignored, call-back didn't happen and kept holding on too long when I rang. In my delivery instructions I asked for driver to ring me approx. 1 hour away so I could be at the nursing home when it arrived. Having received bad customer service I suspected this wouldn't happen so I went over and waited and yes I was right the driver didn't ring me. I detected a bit of an 'attitude' from them in my dealings. At no point did I feel like a valued customer.

Only good things to say... Good service, great value for money, excellent chair for post hip replacement operation. It’s the only chair I’ve been comfortable in since surgery 1 month ago. I would highly recommend it to anyone in a similar situation. The standard size is quite neat so doesn’t take up too much space. The only extra I chose was the anti- pressure cushion and it seems to work well. All good, thank you Homecarechairs.

Fit for purpose, pleasant to look at I bought a no-frills fireside chair covered in chenille to help my recovery from a hip replacement. It was safely delivered within the specified time. In terms of its orthopaedic purpose it works well, and it is pleasant enough to look at. I just wish I'd spent a bit more and had a softer covering. Also I went for the petite size, which feels about an inch too low, and were i buying again I would choose regular. It's easier to put a folded blanket on the floor than it is on the seat of the chair.

Ordered chair and it was dispatched… Ordered chair and it was dispatched very quickly after ordering (within 2 weeks I think). Unfortunately chair arrived 10 days after courier picked it up (not Homecarechair’s fault) - Homecairchairs were very quick and responsive to my email. Chair arrived and is great quality and my dad (who has dementia) can get up out of it much easier - well worth the wait. Would not hesitate to use Homecarechair’s again.

Really really happy with the chair and… Really really happy with the chair and the service. Chair was elegant, robust and incredible value. It was delivered promptly - really polite helpful driver, happy to carry it up three flights of stairs. Communication for head office was always great. Top quality service all round - very impressive