Customer service was very prompt in… Customer service was very prompt in trying to help with issues. The Atom stopped working and they replaced with a newer version and in the mean time I had ordered so I had to return for a refund. I received acknowledgement that a credit was issued on my account. My husband is using the replacement aids but they squeal a lot and we have tried everything. I think it has to do with either the buttons being touched while inserting or the microphone touching ear. We are still working with them but may need to get the over the ear later.

Above the rest I had tried other hearing aids from online suppliers. They had horrible customer service. I had issues with the first pair I bought from Audien. What did they do? They solved the problem. Erin was so helpful and considerate. I highly recommend them.

If I could give a negative number I… If I could give a negative number I would. Bought the Audien Atom One. Unit never worked correctly. Company proclaims to be an American Company. It should be noted that if you do not speak or understand India dialects do not contact their customer service. Complete waste of time and energy. Followed every instruction provide to include watching every provided video. Unit failed to operate correctly from the first time using. Unit would show fully charged after charging over night then in 30 minutes it was start beeping (4 times) indicating battery was low. This was in one unit only. Customer service is a call center some where in India. I bought this product as a backup, don’t waste you time or money for this useless product.

Upgraded to BTE (behind the ear)… Upgraded to BTE (behind the ear) hearing aids after trying the Audien Atom Pro & love these. Have only used 2 days but they are the best. Smaller than most behind the ears aids, gray color but not that visable; comfortable, very little feedback

I have only been wearing my aids for a… I have only been wearing my aids for a week. I wasn't happy and was somewhat impatient trying to get them to fit properly in my ear. That has been 80% resolved. My only disappointment is that they don't come in varied colors. I am a black lady and would like to have ordered a darker product. Other than that, so far, so good.