refund request the first order we received, there was tremendous feed-back and could not be used. Audien then sent a second pair at no cost, those like the first set were way to big for mom's ear canals. i requested a refund and received the return label and sent them back on 2/20 and returned them the next day and were received by audien on 2/22, as of this writing almost a month later i have not seen any refund. "if i keep sending emails it pushes me further back in the queue"

Horrible customer service. I had to return 2 sets of hearing aids due to constant feedback. They claim they never received the second pair back, so they are refusing to pay the refund. I followed their directions for the return, but now I’m out close to $300 dollars. Do not use this company. These are the order numbers: #749607; #750377; #757736;

A Happy Ending Audien offered to reimburse purchasing an upgraded model with a honorarium. After receiving and trying to touch bases, no one seemed to know what I was talking about. However, Liz not only went the extra mile but a few more. She was extremely patient and understanding tracing the problem to an email glitch. The check was lost by USPS, which again, Liz was instrumental with an inquiry. Unable to locate it, Liz and Audien launched another check which was delivered via another carrier. It’s impatient people like me that make her job more difficult but I’m so glad she is so adept at handing people like me. The new hearing aids - the Adam Pro 2 are working extremely well with improved technology.

The company has been great with…Unanswered questions The company has been great with handling any issue that i have had with my hearing aid. I do think it would be helpful if the company gave a more detail expaonation of when to use the different modes that are available on the pro2 and a better understanding of how the hearing aid should fit. One of my hearing aids popped out once and I am not sure if I should use a bigger dome or smaller one

DO NOT BUY HEARING AIDS FROM AUDIEN DO NOT BUY HEARING AIDS FROM AUDIEN! They are POOR quality and they will draw out helping you resolve the issue long enough to be past the 45 day return policy and then refuse a refund. This is a complete SCAM! Do NOT purchase!!