DO NOT use 4 Paws pet insurance DO NOT take out pet insurance using this company! They completely ignored the information provided by my vet about the date something happened and then tried to do some dodgy maths saying that it had happened before the date it actually did. Then they sent a follow up email saying either way they weren't paying out. It was very rude and basically refused to look further into the details and just outright denied our claim. (Which the vet assured us would be covered on insurance). They still haven't paid out and it has cost us nearly £1000 for sh-ite insurance and the treatment. Could have saved myself £300 if I had just paid outright for the treatment rather than throwing it away on insurance which apparently wont cover anything. Many people had told me not to bothered getting pet insurance because it is always crap, but I wanted to be covered from when we first got out kitten so he would be covered for his whole life... My advice to people considering pet insurance, DON'T especially if you are thinking about using 4 Paws.

Avoid at all costs Avoid at all costs. They are not interested in keeping customers. I was with 4Paws for 2 years with 2 dogs and at the most recent renewal they hiked my price up by £240 for one of my dogs despite never making a claim. I decided that the level of cover I had was no longer necessary so decided to reduce my cover to save on costs. They were happy to do this but insisted I take out a new policy, despite being with them for 2 years meaning that for 14 days my dog wouldn’t have been covered. Absolutely disgraceful. Needless to say I cancelled my policy and have gone elsewhere.

SUPER IMPRESSED WITH 4PAWS INSURANCE! 4Paws Insurance is a wonderful company. Very quick with processing claims and the best customer service anywhere. Jason is beyond fast answering emails and also very friendly and knowledgeable; he genuinely cares about your pet. Worth the monthly premium.... I'm so glad I chose 4Paws for my pet's insurance needs. Very impressed!

I cannot express enough my frustration… I cannot express enough my frustration with this company. We bought a policy for our dog but realised that it wasn’t for us so cancelled the same day - way within our 14 day cooling off period. It’s now been nearly a month and several unfulfilled promises later, I still don’t have my refund.

Same Old Story They Tried To Treat Me With Contempt!! I hoped this lot might be different. Sadly NOT!! They took nearly £500 from me in the first year with no claims from me and yet they increase my premium. I cancelled and so in my opinion should anyone if they try this on!!. Only voting with our feet will companies like this stop ripping us all off!! I despair of this appalling rip off society I believe companies like this represent.