Don't use this company Although the women assistants I dealt with were lovely the company itself is awful and rejects your insurance claim for spurious reasons. I was told by my vet practice that this company are known to be difficult and reject claims which other companies honour

Whoops, why did I get insurance with these? Whoops! Now, I've done it. I got pet insurance through 4Paws and didn't spend enough time reading reviews. Here's the true story: After waiting 5 weeks, sending 2 emails of complaint in that time and having three long-winded phone calls with staff who seemed very unsure of their job (but always seem to work in an office where nobody is actually in charge 'there are no managers in today') we finally -after 5 weeks - had our claim settled. Awful service. I dread to think what they will do to my premiums now I have claimed. Avoid this company like the plague.

Same Old Story They Tried To Treat Me With Contempt!! I hoped this lot might be different. Sadly NOT!! They took nearly £500 from me in the first year with no claims from me and yet they increase my premium. I cancelled and so in my opinion should anyone if they try this on!!. Only voting with our feet will companies like this stop ripping us all off!! I despair of this appalling rip off society I believe companies like this represent.

Phoned 4 paws to make sure my dogs… Phoned 4 paws to make sure my dogs treatment was covered and I asked as it was an ongoing problem once the vet had finished the treatment then could we make a claim ,as it turned out I was nearing the end of first year and they processed a claim without my consent and paid out £1.27 which was what was left of the vet bill after they took there excess .and then was told if I wanted to claim again as it was a new year I would have to pay another years excess .

Avoid at all costs Avoid at all costs. They are not interested in keeping customers. I was with 4Paws for 2 years with 2 dogs and at the most recent renewal they hiked my price up by £240 for one of my dogs despite never making a claim. I decided that the level of cover I had was no longer necessary so decided to reduce my cover to save on costs. They were happy to do this but insisted I take out a new policy, despite being with them for 2 years meaning that for 14 days my dog wouldn’t have been covered. Absolutely disgraceful. Needless to say I cancelled my policy and have gone elsewhere.