Don't use this company Although the women assistants I dealt with were lovely the company itself is awful and rejects your insurance claim for spurious reasons. I was told by my vet practice that this company are known to be difficult and reject claims which other companies honour

Impossible to get through to the right… Impossible to get through to the right department! I appreciate that their numbers may be reduced but it is absolutely pointless having an overflow team who cant deal with calls. Ive been trying to cancel my policy for the past 4 days. I press the button to route my call to the cancellation team to wait for 5 minutes to speak to someone who tells me the cancellation team are all busy and that they will arrange a call back which will take 3 days. I wait 3 days with no call back so I call again to have the same thing happen! I would rather you keep me on hold for however long so I get to speak to the right department and get my policies cancelled. False promises of call backs that dont happen dont improve someone's opinion of you.

Avoid!!! Avoid!!!! They do not pay out for genuine claims! We have been waiting since August for the claim we put in, they stalled it for months then said they needed to speak to the vet, the spoke to the vet then they said they needed more paperwork, they had it all and it was signed by the vet and everything filled in correctly. They have since just ignored us. They are not a genuine company I would never recommend them to anyone and would avoid them at all costs. I wish I would have looked at the reviews now before choosing them for pet insurance last year.

Slow settlements Despite claims that settlements are made within 7 to 10 days, it took 21 days, plus a number of phone calls pleading that we needed to settle the credit card bill. When the cheque finally came it was made out to a different name to that I stated on the claim form. Customer service was polite but ineffectual, claims dept - hopeless. I'll be looking elsewhere when its time to renew.

Cancelled my policy one year in Cancelled my policy one year in, right when I needed the insurance for an illness my dog was experiencing and had "0" claims in Best bet is not get a policy started with them and if you have one consider changing... Very unreliable !