Whoops, why did I get insurance with these? Whoops! Now, I've done it. I got pet insurance through 4Paws and didn't spend enough time reading reviews. Here's the true story: After waiting 5 weeks, sending 2 emails of complaint in that time and having three long-winded phone calls with staff who seemed very unsure of their job (but always seem to work in an office where nobody is actually in charge 'there are no managers in today') we finally -after 5 weeks - had our claim settled. Awful service. I dread to think what they will do to my premiums now I have claimed. Avoid this company like the plague.

Buyer Beware I'm writing this review to warn other pet owners about our experience with with 4PAWS. We purchased a policy for our beloved Maltipoo Toby, believing it would provide financial security in case of unexpected illness. Unfortunately, that turned out not to be the case. Toby was sick once and had diarrhea which was the main issue in August 2023. We promptly took them to the vet, who diagnosed a bug with anti-biotics and a pro-biotic to settle his stomach, Toby made a full recovery and showed no further signs of the condition and was never prescribed any conditions and illness. Reassured, we continued with switching our pet insurance policy to 4Paws. Fast forward to recently, when Toby experienced a completely new illness in December 2013, vomiting regularly with blood and no diarrhea . We submitted a claim, confident our insurance would help. However, to our utter disappointment, 4PAWS denied the claim! Their justification? They classified Toby vomiting once in August 2023 as a pre-existing condition, despite the vet's documentation of a full recovery, recommendation that it was not linked due to no recurring symptoms and that medication worked which hasn't to date.The original condition was successfully treated and wasn't a chronic issue. Now, we're facing a significant vet bill for a completely unrelated illness. Their customer service has been unhelpful, slow and impersonal throughout this ordeal. We feel completely let down by a company that supposedly cares about pets. If you're looking for pet insurance that will actually cover you, avoid 4 Paws at all costs! Look for a company with a clear and transparent policy on pre-existing conditions, and one that prioritizes customer service. Don't make the same mistake we did.

This company are absolutely f***ing… This company are absolutely f***ing rubbish. Unfortunately I'm stuck with them because I was with them when my dog had a cancerous lump removed otherwise I would have left them long ago! Still haven't settled my claim from August when said dog had an operation to remove 3 lumps which turned out to be benign. Now they're trying to say I need to make 3 separate claims for each lump because they were different types of benign, meaning they want me to pay my excess 3 times and lose out on at least £350 even though they were removed in one operation! Absolutely disgusting.

Shockingly bad service and really disappointed Really disappointed so far. I'd recommend paying the premium for a better company. We waited 4 weeks after making a claim (apparently the wait time was meant to be 2 weeks) all whilst chasing them up, not once did we recieve any form of communication from them. Being that we had to pay for our vets bills up front we struggled with our bills that month and when we were 1 day late paying our monthly payment, we were told they wouldn't even tell us if the claim had been approved until we paid our monthly premium. Sorry folks but this is the first bad review I've written in my life and I'm 36 years of age. I genuinely hope people get a chance to read this prior to deciding to take an insurance with them. Very doubtful they'll even cover the cost judging from our experience this far.

5+ weeks to wait I made a claim in August. Because of a few house moves, it took them until November to to get all the info they needed. Well it’s 15th December, so 5+ weeks after their last correspondence and I’m still waiting for settlement. What’s the claim for? - The fallout of an infection for my dog getting bitten on the back. Not a difficult diagnosis or complicated task one would think for a payout. I will wait for my settlement and then cancel this shambles of an insurance provider.