Customer service is disgraceful Customer service is disgraceful. Items purchased for the first time and faulty. Rather than sending a replacement. As the customer they wanted me to fill in spreadsheets on the products issues, asked me to send them back and told me unable to replace the products. But l would have to wait for a refund and then order them again. Terrible service for faulty products. Won’t be buying from them again !!!

Protini squirt bottle SUCKS Protini squirt bottle SUCKS! The serum itself is pretty good, although the bottle it is packaged in causes VERY unnecessary waste of the product, as it leans more towards fast spraying when used rather than a nice pump out of the serum.

Sign Up Discount Code Scam My daughter let me know that she wanted a fairly expensive product from this company. I went online and submitted all of my contact information as requested to receive a discount on my first order. They refused to send me the discount code saying it would take them several days to process the discount. I contacted via live chat hoping to resolve the issue and they said they had no ability to send me the discount code. Then they terminated the chat immediately.

Amazing product Amazing product, I bought the retinal and have seen results. A pea size amount daily, which applies on easily is all I need. The feel and smell of the cream is pleasant and would recommend it. Will purchase again, very good value.

nightmare customer service I returned over $800 worth of items to Drunk Elephant, some of which were damaged due to freezing temperatures in transit to me. Their packaging is faulty and caused products to leak out. The took photos of empty packaging and items used that was not how I sent it back and are flat out refusing to refund me. I paid additional $40 to ship the items back and now am out all the products and the money. Horrible nightmare of customer service stating I’ve returned used items to them before, if this was the case why would they accept another return from me?