Uninformed and Late My order was marked as "processing" for over a week. No response or information. Made phone call to see where my order was and was sent to an anonymous voice mail. I was never given any good explanations on where my order was or why it was late. Eventually it did arrive, unexpected, in time for Christmas. I would not do business with them again.

Puppia Soft Mesh Dog Harness Color Red The customer service from PetFancy was perfect. However, the harness itself didn't fit, because the opening for the head was just a little too small. I ordered the harness based on the other measurements, but there was no request for a head measurement. I don't think PetFancy is responsible at all for this problem -- it's the company that offered the harness for sale -- Puppia. I would buy from PetFancy again, but probably not an item from Puppia. Thanks so much!

Quality products, reasonable prices Serving both dogs and cats, PetFancy has high quality products at a reasonable price. We purchased a pet harness from them, and it is the only one certified to not break in a car accident. This is indicative of the products PetFancy carries.

Amazing service I want to thank you for such service! I was looking for the yummy food bowls in blueberry for my dogs. Being that I was scrambling to two of them, I immediately purchase them. Your communication was great and they arrived soone than expected! I highly give you 5 stars for impeccable service! Will be on my favorite vendors for my pets...great job!

Quality products and quality service I stumbled onto Pet Fancy via a Google search and I'm delighted I found them. (My pooch shares my enthusiasm.) I don't know who I dealt with the gal who handled my order was most attentive and professional. My order arrived promptly and there were no surprises. Just what I ordered. (A dog harness.) It's wonderful to find a source that is reliable and whose prices are more than competitive.