Mary Ann
CAPurchased a Fleece Very happy with the purchase. It fit perfectly! I like the quality of the fabric, and it's such a great option for those days where pup just needs a little something to keep her warm. Delivery took longer than expected, but that would be my only concern, and I would buy again!
Tennessee Girl
GBAwesome at your fingertips. Finally, products that hold up through the wash and look good in my house!!! PetFancy products are affordable and of good quality. They also pay attention to your order. I had ordered two duvets and a fill bag which wouldn't go together. They caught the mistake, emailed me and they were able to adjust my order without me having to go back into my order to try to fix. Thanks!
Kathleen Jones
GBGreat service Placed telephone order due to website coupon difficulties...and my experience was terrific! The person I spoke with took care of the discount and was knowledgeable about the products I was ordering. He shipped my package right out and it arrived the next day! I would shop with PetFancy anytime!
Sheri
CAgreat service! Amazing experience. The product I ordered was on back order. Not only did I receive an update (and apologies) from them (and it was only ! week after I'd ordered!), they expedited delivery once it came in (shortly after the email update). MANY companies could learn a LOT from PetFancy! Their service will keep me coming back!
Jacob (NYC)
GBSpeedy Delivery and Responsive Customer Service I ordered the Sleepypod Pet Bed. PetFancy order processing was fast, and delivery was prompt. Upon receiving the package, the box label did not match my order (the color was not what I thought I ordered). I emailed customer service about it, and within 2 minutes the representative explained to me that they had run out of shipping boxes and assured me that the right colored Sleepypod was delivered to me. Overall, satisfied with the pricing of the product, timing of delivery, and responsiveness of the CSR.