great site, easy to navigate The pictures & descriptions of the products are excellent. Love that as a professional we have pro pricing & a great amount of industry options. The only thing I was not pleased with was the shipping price. It goes by the amount spent on products - however, my products were small in size & I know that they could not cost almost $19 to ship. I understand that there are certain considerations built into those prices, however, that is still steep. Overall, I was very pleased with the variety of products, brands, & educational material available at this site. I was also happy with the ease of use of the site.

Purchased an $80 item and ended up with… Purchased an $80 item and ended up with an additional $60 in shipping and the over $60 in customs and duty. As a Canadian shopper I would not purchase from you again as this wS way too expensive and not clear up front

Surprising lack of customer service Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her to cancel the order. No problem there except they can’t confirm cancellation because the order is ‘wiped out’. Disappointing experience.

Good and great I Waill say -

Love the ease of navigating the site… Love the ease of navigating the site and the professional discount. Hate the shipping charges. If I forgot to order something for my clinic, the shipping charges dissuade me from ordering again and I usually find an alternative at a different site. Perhaps looking at free shipping over a certain dollar amount would encourage people to: -order more products to meet the threshold -order more frequently