Problems with signing it Problems with signing it. Despite ‘forgetting’ my password. And trying to use a temporary one- also not successful, I was able to make my order. I must have misunderstood shipping I thought the only option was UPS, however I must have accidentally selected USPS which I preferred. The products are first rate. This is the place to go if you are serious about exercise, rehab, etc

Surprising lack of customer service Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her to cancel the order. No problem there except they can’t confirm cancellation because the order is ‘wiped out’. Disappointing experience.

Altered review (to the positive) of OPTP No notice of shipping from USPS, so I had written a poor review through Trustpilot..I did get a response within 5 minutes with a phone number to call...which I did, and the issue was resolved promptly by OPTP representative. Therefore I altered my review of OPTP. Thank You OPTP for your prompt attention once I called.

Good and great I Waill say -

Excessive shipping costs My only objection is the exorbidant shipping costs for the two lightweight items I ordered totalling $36. The shipping was $15 and your policy of determining shipping costs on the total price of the order will discourage many people from ordering items that happen to be less expensive. It ultimately raises the price point of the item itself to be non-competitive with other vendors. And on top of it all, the shipping is just regular UPS ground, rather than a more expedited two or three day. Not a great value.