Soft rollers The short videos that explained the difference between the different types of rollers were very helpful. A good idea to offer a book that demonstrates exercises for users new to rollers. I ordered the book along with the soft roller.

Excessive shipping costs My only objection is the exorbidant shipping costs for the two lightweight items I ordered totalling $36. The shipping was $15 and your policy of determining shipping costs on the total price of the order will discourage many people from ordering items that happen to be less expensive. It ultimately raises the price point of the item itself to be non-competitive with other vendors. And on top of it all, the shipping is just regular UPS ground, rather than a more expedited two or three day. Not a great value.

Love the ease of navigating the site… Love the ease of navigating the site and the professional discount. Hate the shipping charges. If I forgot to order something for my clinic, the shipping charges dissuade me from ordering again and I usually find an alternative at a different site. Perhaps looking at free shipping over a certain dollar amount would encourage people to: -order more products to meet the threshold -order more frequently

Very concerned that shipping costs are… Very concerned that shipping costs are not known at the time of purchase.

I have been doing pre-op physical… I have been doing pre-op physical therapy & the practice I go to uses your products. In between appointments I am doing the exercises at home using a belt which actually isn't as efficient & is more difficult. I ordered your Stretch Out Strap a few days ago & it arrived in today's mail. I am so excited. Great product. Great service. Thanks OPTP. I have to go do my exercises now.