Painful unused sleep roll not returnable I called to complain about a sleep roll that was painful and I was treated with disrespect by the person answering the phone. I have bought quite a bit from the company, but they wouldn't let me return the sleep roll. I had not used it, and it is hard as a rock. I don't know how anyone could sleep on it. This purchase will end my relationshipto with this company. Buyer, beware. If you don't like, you are stuck.

Discount code not working There was a discount code, but every time I tried to apply it, it went to a page that showed an error code. So I just placed the order, since the discount was only good through that day. I did leave a note in my order asking whether the discount could be applied, but I haven't heard back yet.

Good and great I Waill say -

I have been doing pre-op physical… I have been doing pre-op physical therapy & the practice I go to uses your products. In between appointments I am doing the exercises at home using a belt which actually isn't as efficient & is more difficult. I ordered your Stretch Out Strap a few days ago & it arrived in today's mail. I am so excited. Great product. Great service. Thanks OPTP. I have to go do my exercises now.

Altered review (to the positive) of OPTP No notice of shipping from USPS, so I had written a poor review through Trustpilot..I did get a response within 5 minutes with a phone number to call...which I did, and the issue was resolved promptly by OPTP representative. Therefore I altered my review of OPTP. Thank You OPTP for your prompt attention once I called.