Couldn't ask for a better customer service experience! I needed to confirm several things about the Ogawa massage chair I was considering to purchase. Rick answered ALL my questions quickly and thoroughly. His patience and product knowledge was appreciated as I was apprehensive about making a purchase until I fully understood everything about the chair. I am now confident I made the right decision purchasing my Ogawa Refresh chair from Ogawa USA...thanks to Rick!

Rick was phenomenal during the hold.... Rick was phenomenal during the hold buying process. He promptly returned all my calls, even though I had arranged to purchase elsewhere. Knowing this, Rick even negotiated on my behalf. Absolutely no pressure, pure professionalism. Once I decided to order, Rick followed with an email with a personal touch and Sarah kept me apprised of my shipments movement. The time-frame for the arrival of my massage chair was just as I was told, and without delay.

Ordered during Holiday season - Great chair Ordered during the Holiday season with some delay, Thanks to Rick following through. Chair received in working order as described, great chair.

Ogawa rep called back pretty quickly… Ogawa rep called back pretty quickly after online request. Very polite and informative about their product offerings and what was actually available. Nice overview of features at various price levels. Treated us like we were close friends and we made a deal. Many thanks for their time and effort. Look forward to the products arrival!

Excited to see My best friend purchased the 3d chair and has been satisfied. I just purchased this product and I am excited to see if I enjoy it as much as he does. Rick was excellent on the phone