This one stands out Desku.io has a user-friendly interface and makes it easy for businesses to provide support via live chat, tickets, and a knowledge base for their customers. The Desku Helpdesk app is available on both iPhone and Android platforms, and it works well with WooCommerce and Shopify. Being able to manage multiple inboxes and brands is a huge plus. This is a powerful tool that is priced fairly and provides great value.

simple and easy I feel like I have tried every customer support saas out there and some have all the features under the sun but only gets more complicated as a result. I feel Desku has a good balance, keeps it simple and just works effectively

Replaced Freshdesk with Desku Replaced Freshdesk with Desku. Good email deliverability, nice UI (a bit similar to Freshdesk), great features including shared inbox for multiple sites/brands, live chat, chatbot, social inbox, and knowledge base. Compared to other newcomers in Helpdesk software space like ThriveDesk and LabiDesk, Desku is clearly the winner by miles.

The product is solid and easy to work… The product is solid and easy to work on. A robust live chat feature is the gem. Setting up an account to live customer support is really not going to take much time. They put a lot of thought processes into the UI as I found it so easy to work on. The only con I see is the customer support from desku. I submitted tickets a couple of times and never receive a reply, but they seem very active on Facebook community group.

Desku - Customer Support Platform on a new level From the first instance of using Desku, I have been super impressed with the ease of use and feature set. The team is very responsive to feedback; if any tech issues arise, they are extremely quick to deal with them. The pace of development has begun to increase so I am looking forward to more exciting future developments. Bottom line - Highly recommended.