Replaced Freshdesk with Desku Replaced Freshdesk with Desku. Good email deliverability, nice UI (a bit similar to Freshdesk), great features including shared inbox for multiple sites/brands, live chat, chatbot, social inbox, and knowledge base. Compared to other newcomers in Helpdesk software space like ThriveDesk and LabiDesk, Desku is clearly the winner by miles.

functional product and easy to use desku has been updating and deliver good updates to the products. It has friendly interface which is easy to navigate as a new user.

Such a neat add-on to the Desku series Such a neat add-on to the Desku series. Integrates with their Live Chat service too. Could use a few more actions for creating a bot. For example, delay....wait X seconds before continuing. Gives it a more realistic effect

I have nothing but good things to say… I have nothing but good things to say about this chat help center solution. I have chosen this app over many options and even over the free options. They have a very active team and strong leadership. The power of chatbots and chat services is nothing to discount in the world of online business and e-commerce. I would highly recommend this team! I have had their chat live on my site and only had a couple of formatting issues that they were able to fix right up when I contacted them. They are definitely the group you want to work with.

Good features and easy user interface I've been using Desku for a little while now and I'm really happy with it. The app is really user-friendly and makes it easy to keep track of all my customer conversations. I also love the way Desku makes it easy to add notes to each customer's profile. This has been a good help when trying to remember details about each customer's preferences.