Waited to bill after New Year so I to pay. Only gave me 1/4 of my order of glucose testing and said I had to test 4 times a day and bring in my numbers after 1 month to pick up the rest of my 3 months. I met my deductible and was supposed to be free. Turned in paperwork and they gave me the rest of it in January and then charged me for everything because it was now a new year. Plus it was triple the price anywhere else. Called customer service after talking to insurance company and they said I should of had insurance company call them and they are " not resubmitting and are ending this call". They hung up on me and would send automated calls every day to pay. Called them back and told him to send me bill every month and I will pay what I could, guy told me it was going into collections and also hung up on me. Buy your stuff elsewhere!!!

My experience with Hart Medical was a…Unpleasant and Frustrating experience My experience with Hart Medical was a terrible experience. We took a prescription to Hart Medical in Grand Blanc, Mi. (11-14-2023). We were told we would hear from their Diabetic Division within 1-2 weeks. After 2 weeks we called again. We were told they were “out of network” for our Medical Insurance AND that they had forwarded our prescription / Case Notes to another Medical Supply Company. We called the new Company and they said they had not received anything from Hart Medical. I re-called Hart Medical and was told they would re-send the Prescription. I said, “and they need the case notes.” The very rude person I was talking to, said “we’re not going to be chasing down any case notes!” 3 days later, I called the new company and again was told “we have not received anything from HART MEDICAL.” We decided to by-pass Heart Medical altogether and make another appointment with our Physician, get another prescription and have it sent directly to the new provider. Twice Hart Medical lied to us, they never followed up and totally set the process back about a month. Very unprofessional. Representative was very rude. Unaccommodating.

Hart Medical billed me $ 72.25 for 1… Hart Medical billed me $ 72.25 for 1 pair of “Jobst Medical Compression Stockings” 15-20 mmHg. This is twice the price of any other comparible Compression Sock.. They initially filled my prescription from my Dr. by charging my medical insurance, when the insurance company rejected the billing, Hart sent the bill to me. I tried to reason with Hart but they said I owe them $72.25. Really? For one pair of socks

Attempted double billing First, don't use this place. Second, if you do make sure you check your bill and whether or not you already paid it. I placed an order online with them, and paid at that point, which you know is typically how an online order works. I received a bill in the mail, as I started to write out a check I realized wait I paid this online. So I trashed it. Next I received an email due to the unpaid bill, I contacted them and told them it was already paid. The response was we will have to check with the representative on your account to take care of this. Never heard back, assumed it was taken care of. Today got a phone call trying to collect on the paid "unpaid" bill. Hung up and called the number for Hart Medical Equipment. Was told my estimated wait time would be less than 3 minutes, every about 30 seconds or so you get the same message press this to leave a message and get a call back or blah blah blah, basically trying to get you off hold and allow them to determine when you get contacted. I chose to wait on hold, took about 10 minutes or so. Finally got a hold of someone, and she took down all of the information and is passing the information along to the "Cash team" I believe she said and hopefully get it taken care of. Then is placing something on my account and I can call back if I get another bill. This seems highly suspect that they are just trying to double bill people when they place an order online. I would imagine senior citizens fall for this and end up paying twice.

Beware of Hart Medical Beware of Hart Medical, I will never use this company ever again. Had my share with my CPAP Machine. Nothing but a headache scene arriving. Had to contact who ever Andre is for ongoing problems, he actually stop answering my calls, was left guessing what to do. No one calls back, respond to emails, what’s the use in filling out contact forms, useless because no one responds back. Gotten fed up I returned that machine. My EMT is now looking for other options for me. We discussed a couple options and no more machines. My Orthopedic physician sent a prescription for a elbow brace for me, I contacted them to get the status, of course no answer, left a message, days went by and no one even called back. I called my doctor and had them send it elsewhere. Not ever doing business with Hart Medical again and it’s the closest to me inside McLaren Macomb second or third floor.