Nothing but issues with this company Nothing but issues with this company. You call to try and get help you get to talk to receptionist who knows NOTHING. Wrong information each time to get information about recently new c-pap. Tried to make appointment with Tele Help Technician receptionist trying to resolve the issue. Unprofessional and rude

Very poor customer service! Very poor customer service! Plan on long wait times on hold when calling into company. Doctor orders faxed to company and claim never recelved. Then only to find out a week later the oxygen unit is on backorder and there is a 3 month waiting list. Not sure how many patients can wait 3 months to breathe!

Attempted double billing First, don't use this place. Second, if you do make sure you check your bill and whether or not you already paid it. I placed an order online with them, and paid at that point, which you know is typically how an online order works. I received a bill in the mail, as I started to write out a check I realized wait I paid this online. So I trashed it. Next I received an email due to the unpaid bill, I contacted them and told them it was already paid. The response was we will have to check with the representative on your account to take care of this. Never heard back, assumed it was taken care of. Today got a phone call trying to collect on the paid "unpaid" bill. Hung up and called the number for Hart Medical Equipment. Was told my estimated wait time would be less than 3 minutes, every about 30 seconds or so you get the same message press this to leave a message and get a call back or blah blah blah, basically trying to get you off hold and allow them to determine when you get contacted. I chose to wait on hold, took about 10 minutes or so. Finally got a hold of someone, and she took down all of the information and is passing the information along to the "Cash team" I believe she said and hopefully get it taken care of. Then is placing something on my account and I can call back if I get another bill. This seems highly suspect that they are just trying to double bill people when they place an order online. I would imagine senior citizens fall for this and end up paying twice.

I've had excellent service from HART I've had excellent service from HART. Customer service returned my call even during power outage in Dearborn Heights, Mi. Delivery was prompt and friendly.

Fine if you never ask questions tl;dr: Hart is use to dealing with old people on Medicare. If you need to ask questions or have working class insurance, DO NOT DEAL WITH THEM. McClaren sent us home with Oxygen from this company after my wife had COVID. Over four months, each time I called for supplies I begged to know how much this was going to cost and to get a bill sent to me. Each time I was told it was fully covered by my insurance. After two months, they told me we hadn’t signed the right paper but their solution was to have a driver bring it to us, but the drivers only come out during working hours. We’re a working family ourselves; that doesn’t work for us. Somehow they couldn’t figure out how to drop a piece of paper in the mail! Eventually they emailed it to us so that we could sign it, scan it, and email back. That process alone was [expletive] ridiculous! When we finally got a bill, we’d racked up $500 worth of costs that had not been covered as they assured me. We have insurance, but we live paycheck to paycheck and I can’t pull that kind of money out of thin air! Trying to stop their service requires a discharge evaluation with your doctor. Her doc books two months out! When I told them that also wouldn’t work for us and we couldn’t afford this service, they gave me a hard time but eventually said we could sign some kind of discharge waiver. Trying to schedule to have their equipment picked up was also frustrating. It took me telling them, “if you don’t get it by Friday, it’ll be on the porch.” My wife has tried to call to get the bill worked out, but she only gets call backs while we’re at work when we can’t take calls! The one time she got ahold of someone, she explained what we’d been told and that we didn’t have this kind of money. The biller said she’d talk to her supervisor and they’d get back to us. Two months later we got another bill and voicemails threatening to send us to collections. At this point, we welcome it! Debt collectors would be easier to work with!