Very poor customer service Ordered two thumb braces. The elastic started to separate after two wearings on one. Sent an email to customer service requesting a replacement. They replied they would send my claim to their “returns team”. It is now a month later and I’ve heard nothing even after several emails inquiring about status. Some of the worst customer service I’ve had. Will never purchase from here again. I expected a lot more for the price of the items.

Great item. No communication. The item I purchased was great. The only thing I would like to see is communication after my purchase. A “your order has shipped” email with a tracking number from usps/ups/fedex would have been helpful so I could track my order. I even signed up for an account and there was still no way to search this information on the website.

Horrible, Uncaring Customer Service Horrible, uncaring company. Tired to ask a question about an expensive product and and finally got an email from a "Kylie" telling me that I had to have my physical therapist call them! Honestly, if Alimed doesn't want to sell to patients then take your website down and only sell wholesale. Further, her answer was uncaring, almost like she enjoyed passing me off. Thanks, Kylie, for making my day as a disabled person just that more difficult.

BUYER BEWARE BUYER BEWARE. You best be sure about anything you order from these folks. There is a non-negotiable 20% restocking fee, regardless of whether you took it out of the plastic. Since there is no storefront, you can't try anything on. Nice way to take advantage of folks and make money when what you get does not deliver as expected. By the way, before I bought the product, I had two inquires into customer service and I never received a response. Should have known better then....

Wish I could give 0 stars Wish I could give 0 stars. Ordered brace on Friday they never processed the order so over the weekend I canceled the order on the Internet and also called and canceled it on their phone line. They shipped it anyway so I would have to pay shipping and handling and a restock fee to return it. They are completely incompetent.