The picture for hand cuff for walker… The picture for hand cuff for walker very deceptive, we thought was plastic and ended up just sheepskin like wool and a strap, we had to open to see what it looked like and tried to return it and was refused because of it being opened and it being a medical item.. Need to have better description of items. $32.00 wasted 10.00 which was shipping

Impossible to return Bad advice on sizing from their customer service. I kept ordering until I got the right size. When I requested authority to return the two finger splints that didn’t fit, they never responded. They will not allow you to return anything unless they give you specific permission. Now I am stuck with $78 worth of splints that I can never use..

Whenever I place an order with Alimed… Whenever I place an order with Alimed it is acknowledged right away. I don't seem to have many issues as far as backorders. We have our items shipped to Toronto, Canada and everything is always seamless and we receive our orders on a timely basis

Terrible service Terrible service. Purchasing was easy, although shipping charges were ridiculous. Tried to request a return online by filling out their online form. No answer. Tried calling several times selecting the "return" option. Line rings, rings, rings - Sorry, no one available to take your call right now {hang up}. Called again and this time selected the "Place an Order" option, got someone on the line right away. Hmmmm. person took my information and told me it will take 7 to 10 business days to hear back from the Return team with a return authorization #. I already know they charge a 20% restocking fee. Stay away. There are other, better options online.

Won't allow return. Ordered left and right walker splint for family member. Alimed would NOT allow me to return the unused product - said the box had been opened. How are you supposed to check it without opening the box? Will never order from here again and urge others to reconsider.