Impossible to return Bad advice on sizing from their customer service. I kept ordering until I got the right size. When I requested authority to return the two finger splints that didn’t fit, they never responded. They will not allow you to return anything unless they give you specific permission. Now I am stuck with $78 worth of splints that I can never use..

BUYER BEWARE BUYER BEWARE. You best be sure about anything you order from these folks. There is a non-negotiable 20% restocking fee, regardless of whether you took it out of the plastic. Since there is no storefront, you can't try anything on. Nice way to take advantage of folks and make money when what you get does not deliver as expected. By the way, before I bought the product, I had two inquires into customer service and I never received a response. Should have known better then....

Wish I could give 0 stars Wish I could give 0 stars. Ordered brace on Friday they never processed the order so over the weekend I canceled the order on the Internet and also called and canceled it on their phone line. They shipped it anyway so I would have to pay shipping and handling and a restock fee to return it. They are completely incompetent.

AliMed's "Bait & Switch' SCAM AliMed's "Bait & Switch' SCAM! They advertised a Lift for $277.25 which weighs over 150# and charged $23.99 for Freight. I was sent a 1# Canvas Strap via UPS. I REFUSED delivery and UPS returned it to shipper and sent me the Proof of Delivery. I have filled out their Return Forms and called them repeatedly to no avail. They continually reply with Form Notices but won't refund my MasterCard charge. Cheating old handicapped Veterans' hoping they have memory problems is an example of their criminal Business Practices.

Great item. No communication. The item I purchased was great. The only thing I would like to see is communication after my purchase. A “your order has shipped” email with a tracking number from usps/ups/fedex would have been helpful so I could track my order. I even signed up for an account and there was still no way to search this information on the website.