Wouldn't recommend them... Its convenient to book an appointment, but impossible to do anything else. Their customer service isn't poor, its nearly non-existent. My pharmacy could not reach them for a week to clarify a prescription order. I'm currently on hold as I type this for over 42 minutes. I've also tried using their chat feature to ask questions or follow-up and don't get a response or when I do, its the next day. Healthcare is not an "in the moment" service, and it extends beyond a single appointment. This company is not qualified to provide healthcare services on a continuum. Their service is certainly not worth a membership fee.

Scammy and Glitchy I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

Doctors were helpful and kind I ended up seeing Plush Care doctors twice for an illness this month. Both appointments were quick and easy and the doctors were knowledgeable and kind.

I have had a great experience with… I have had a great experience with PlushCare. Dr. Britton has been amazing and he has set up a treatment plan for my hypertension, high blood pressure, and diabetes that I feel confident in. The only issues I have had were in regards to prescription changes and the absence of a physical location. I requested a minor prescription for a glucose monitor right after my appointment but the customer care told me I needed to pay for an entire appointment in order to talk to the doctor or make any changes. I also was able to receive some free and reduced cost medications but the manufacturer would only ship to a physical doctor's office. Other than these minor issues, I have really been satisfied with the quality of care that Dr. Britton has provided. I also like that I can view all of my appointments, prescriptions, and summaries from the app and web app.

No customer service if you want to cancel your membership … I have been charged a monthly service fee and have not used their services. I can’t remove my credit card and I tried to cancel my membership online and the instructions they provide are not supported on their website or app. I called for assistance and was on hold 15 minutes and then I was hung up on. I sent an instant message for support and was told I’ll get a response in 2-3 days. I’m extremely frustrated. I have been charged a fee on my HSA account for several months and just realized it. It should not be this difficult to cancel a membership.